Cancellation policy for photo and city tours
We want you to be completely satisfied with your booking. That’s why we offer you the option of canceling your booked city or photo tour at any time (up to the day of the tour). Please note the following conditions:
Cancellation possible at any time
You can cancel your tour at any time without giving a reason. We will refund you the full amount (if paid in advance) as soon as the cancellation is confirmed.
Reimbursement
If you cancel your booking, the full amount will be refunded, provided this is done before the start of the tour. Cancellation on the day of the tour or afterwards is unfortunately not possible, as the tours are planned individually.
Changes to the booking
You can also change your booking, provided you inform us in good time. Depending on availability, the tour can be adjusted to a different date.
Unforeseen circumstances
If a tour cannot take place due to unforeseen circumstances, such as extreme weather conditions or other unforeseen events, we will offer you a free rebooking or full refund.
Contact for cancelations and rebookings
To cancel or change your booking, please contact us via the email info@fototoursantiago.com. We will take care of your request immediately.
We hope you have a lot of fun on your tour and are always available to answer your questions!